Remove the toner cartridge and imaging drum, and then inspect both for damage.
Lift the scanner assembly, and then open the top cover.
Figure : Lifting the scanner assembly, and then opening the top cover
Lift the scanner assembly
Open the top cover
Remove the toner cartridge.
Figure : Removing the toner cartridge
Remove the imaging drum.
Figure : Removing the imaging drum
Examine the memory chips for damage.
If a memory chip is damaged, refer to the previous steps to replace a toner cartridge, or skip to the step to replace the imaging drum.
Figure : Imaging drum and toner cartridge memory chips
Imaging drum
Memory chips
Toner cartridge
Slide back the cover to expose the imaging drum surface.
CAUTION:
Do not touch the green glass. Fingerprints on the imaging drum can cause print quality problems.
Figure : Slide back the imaging drum cover
Examine the surface of the imaging drum.
, skip to the next step to replace the imaging drum.
, close the cover.
Reinstall the imaging drum.
Figure : Reinstalling the imaging drum
Reinstall the toner cartridge.
Figure : Reinstalling the toner cartridge
Close the top cover, and then lower the scanner assembly.
Figure : Closing the top cover, and then lowering the scanner assembly
Close the top cover
Lower the scanner assembly
Print another page. If the issue persists, continue to the next step.
Click here and refer the document for more assistance.
Let me know how it goes.
Cheers.